Refund policy – Addlon

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Refund policy

Items can be returned within 30 days of purchase.
Contact us at service@addlonlighting.com with your order number, if you want to ask for a return. Please DO NOT send back to the shipping address.

 
* Orders made via 3rd-party sellers, including Amazon, please contact the sellers for return.

 
Please include the following information: 

Your Name:
Email Address:
Order Number:
Which product do you want to return?
 *More details(damaged/defective product picture)

     

    Return

     
    All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.

    We strongly suggest using a traceable and insurable shipping method when making your return. Please note us the tracking number after you send back items if it’s possible. We are not responsible for returns lost or damaged in transit.

    If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

     

    Shipping Fees

     
    In the rare event that your Addlon product is defective, we will provide you with a replacement item shipped at no cost to you within the continental United States. We offer FREE standard shipping via UPS/USPS/FedEx to ship replacement products, but expedited shipping is available if you choose to pay the additional expense.

     
    If you would like to have a replacement product shipped to an address outside the continental United States, you will need to pay the shipping costs.

     
    When it comes to placing a wrong order/entering a wrong address/doesn't need the item anymore, etc, the customer needs to undertake the return shipping cost.

      

    Refund

     
    A refund will be issued the next day once the item has been inspected, which may take 4-6 days to be processed by your credit card provider.


    Not refundable part

    - Special Order items (Items that are made to order).
    - The shipping fee by the customer paid for premium shipping service/international shipping service.
    - Re-sale products.
    - No installation services will be refunded for a return, and dis-assembly is not a service that we provide.
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